Western Products warrants a new WESTERN® snowplow to the original purchaser against defects in material and workmanship for two years from the date of original purchase. Accessories, service parts, and components purchased separately carry a one-year warranty. Warranty claims must be handled through an authorized WESTERN dealer, and you'll need proof of original purchase. Register your equipment after buying: it records ownership, helps with theft protection, and makes warranty work go smoothly.
Warranty is one of those things nobody thinks about until something breaks, at which point the details matter a great deal. Here's what the coverage actually is, and the one thing worth doing right after you buy.
The coverage
That's the manufacturer's limited warranty from Western Products, a division of Douglas Dynamics. The full warranty document has the complete terms and exclusions, and your local WESTERN outlet has a printed copy. If a specific detail matters to your situation, read the actual document rather than a summary, including this one.
Register it
This is the step people skip, and it takes a few minutes. WESTERN offers product registration that records your proof of ownership. The benefits are practical: a documented purchase record for warranty work, serial number identification that helps if the equipment is ever stolen, and a smoother process if you do need a claim. Register at westernplows.com/warranty/register, and hang onto your purchase paperwork either way.
The friction point on warranty work is almost always documentation. Someone comes in with a two-year-old plow and a legitimate issue, and then we're trying to establish when and where it was purchased. Registering it and keeping your receipt turns that into a non-conversation. Five minutes at the kitchen table after you buy saves an aggravating afternoon later.
How a claim works
- Notice the issue promptlyThe warranty requires notification within ten days of discovering an alleged defect, so don't sit on it.
- Contact an authorized dealerAll warranty requests go through an authorized WESTERN dealer. We're one, at six Central Wisconsin locations.
- Provide proof of purchaseThis is where registration and your paperwork earn their keep.
- We handle it from thereThe dealer works the claim with Western Products, including returning parts if that's required.
What isn't covered
A manufacturer's warranty covers defects in material and workmanship. It is not a wear-and-tear policy or a damage policy. Cutting edges wear out; that's expected and not a defect. Damage from hitting something is not a defect. The warranty also excludes finish, parts not supplied by Western Products and damage caused by such parts, and equipment repaired or altered by someone other than Western Products in a way that affects it. Consequential damages, meaning your lost revenue while a plow is down, are excluded. That last one is worth understanding if you run a commercial route.
Protecting your coverage
Straightforward habits. Keep your proof of purchase and register the equipment. Have service done by an authorized dealer, since alterations or repairs by others can affect coverage. Maintain the plow as intended, including a real pre-season check and proper off-season storage, because neglect-driven failures aren't defects. And report problems promptly rather than running a plow that's clearly wrong and making the damage worse.
Quick questions
How long is the WESTERN plow warranty?Two years on the plow to the original purchaser.
What about parts and accessories?One year for accessories, service parts, and components bought separately.
Where do I make a claim?Through an authorized WESTERN dealer. We're one.
Do I need to register?Not required, but it records ownership and smooths warranty work.
How fast must I report an issue?Within ten days of discovering the alleged defect.
Are cutting edges covered?No. Wear items aren't defects.
Is damage from an impact covered?No. The warranty covers material and workmanship defects.
Does it transfer if I sell it?Coverage is to the original purchaser. Check terms before assuming.
FAQ
How long is the warranty on a WESTERN snow plow?
How do I make a WESTERN warranty claim?
Do I need to register my WESTERN plow?
Are cutting edges covered under warranty?
Is damage from hitting an object covered?
Does the warranty cover lost income while my plow is down?
Need warranty work?
We're an authorized WESTERN® dealer and handle claims at all six locations. Bring your proof of purchase.